About reservation

Please see here.

About check-in / check-out

What are the check-in and check-out times?

Check-in time is 15:00 and check-out time is 10:00.

It may vary depending on the accommodation plan.

Can I always get tickets attached to plan benefits?

It will be handed to you at the Hotel reception regardless of check-in time.
We apologize for the inconvenience, but if you want to use it on the day of your stay, please drop in at the Hotel.

Can I send my luggage by courier?

To slip, on top of the stated the "booking name", "Accommodation date", please send us the two days before the Accommodation date as a guide.

When should I pay?

You can use cash payment at checkout or credit card.
If you choose pre-payment, please pay with the credit company's payment cycle.

Arrival is late, can you help me?

Check-in at night is possible.
However, please note that for plans that include dinner, the restaurant will be open until 21:00.
Please contact the Hotel if you are arriving after 6:00 pm so we can make preparations.
*Restaurant business hours are subject to change.

Can I leave my luggage before check-in?

During the green season, you can leave your luggage at the front desk. During the ski season, coin lockers will be available.

Can I use the parking lot before check-in?

Hotel parking is free even before check-in.

Can I stay with my pet?

There is "DOG HOTEL POWPOW", a facility exclusively for dogs. Please note that you cannot enter the Hotel building.

I have a lot of luggage. Do you have a bellboy?

Sorry, there is no Bellboy. Please use a carry cart at the entrance.

About Room type

Do you want to stay in a non-smoking room?

All rooms are non-smoking rooms.

Do you have a yukata, toothbrush and towel in the room?

We have prepared for the number of paid customers.

Do you have children's yukata?

There are two types of yukata for children. Large (140㎝-130㎝) Small (120㎝-85㎝)

I want to make a child's milk. Can I prepare hot water?

There is a pot in each room.

How many Japanese futons do you have in the Japanese-style room?

We have 3 sets of Japanese-style room in the Japanese-style room style room and 4 sets of Japanese-style futon in the Maisonette room. It is a style that customers can use freely.

Is internet available in the room?

Wi-Fi is available in all Room type, the restaurant and the lobby.

Is room service available?

Sorry, no room service.

Can I use the refrigerator in the room?

There is no refrigerator in the Room type, so you can use it freely.

Is there a safe in the room?

There is no. Please use the security locker in front of the front desk.

Does the Duplex room have a TV on both floors?

Standard Maisonette room has a TV on the first floor. The Maisonette room of Cortina floor there is a TV with Ryokai.

About Bath

How old can I bathe with a heterosexual parent?

NAGANO Ordinance, mixed bathing is not possible from 10 years old (4th grade elementary school).

Is it possible to use the Bath in a wheelchair?

We regret to inform you that it is not available. Due to the structure of the facility, you cannot enter as a wheelchair, but you can use it if you are with a family member or other caregiver.

Is it possible to use only the Bath?

You can use it.

Click here for details

About the restaurant

Are there children's chairs at the dining venue?

Children's chairs are available at each restaurant. However, please understand that the number is limited.

Does the restaurant have non-smoking seats?

All restaurants are non-smoking.

Is there a private room in the restaurant?

There is no. However, there is a charter for the Banquet. Please contact us for details.

Can the restaurant be entered with yukata and slippers?

It will be available.

How is the meal time determined?

In the case of Dinner Buffet, we will inform you when you check in.
If you arrive late, we may not be able to meet your desired time. Please be forewarned.
For other meals, please decide your visit time at the check-in procedure.

Facilities and services in the building

Do mobile phones receive radio waves?

Radio waves are available for NTT DOCOMO, au and Softbank. Please note that there are some places where radio waves are difficult to enter.

Is there a shuttle bus?

There are transfers between Minami-Otari Station and the Hotel and between Nagano Station and the Hotel(in winter only).
Click here for details

Is there a convenience store near the Hotel?

It is about 15 minutes by car.

Is there an ATM?

There is no. There is a convenience store about 15 minutes by car.

About Dog Hotel

Please see here.