Usage of personal information

We handle your personal information within the scope of various reservation services and information distribution via the Internet.

1. As basic data for operating the reservation function,
   ・Authentication of the customer who made the reservation ・Identification of the destination when distributing the confirmation notification of the reservation ・Authentication of the customer when receiving confirmation or cancellation of the reservation

2. When responding to customer inquiries
3. When distributing information to guests who wish to receive information or information from the Hotel
4. For confirmation of customer's usage history, aggregation and statistical processing for service improvement
5. In addition, when it is necessary to identify the customer in the service provided by the Hotel

Protection of personal information

The Company will handle the privacy and personal information of the customer with the utmost care and will handle it accurately and appropriately within the scope necessary for business.

1. The personal information registered by customers will not be disclosed to a third party without prior consent, except for the following exceptions.
   ・When disclosure of personal information is required under the law.
   ・When we determine that it is necessary to protect your rights, honor, credit, etc. ・When it becomes necessary to provide personal information when entrusting our business to a third party (however, (Only if there is a nondisclosure agreement with the three parties)

2. Personal information will not be used for any purpose other than the above-mentioned usage form of personal information.
3. The stored personal information data shall be protected from outside access by taking reasonable technical safety measures.
4. You can change, correct or delete the registered information at any time.

Management of personal information

We will thoroughly manage the personal information of our customers, and pay strict and meticulous attention to prevent leakage, destruction, loss and alteration to the outside, and strive to strengthen security.

Revision of personal information protection policy

We may revise the personal information protection policy on this site.

Personal information management window

HOTEL GREEN PLAZA Personal Information Protection Office [ webmaster@hgp.co.jp ]

In addition, our company has been certified by a third-party certification body, Secom Trust Systems, as a site where the personal information of customers is protected and security measures are taken.

Social media policy

Thank you for visiting the social media pages operated by HOTEL GREEN PLAZA Group (“the Group”).
On this page, we have established the following social media policy so that you can enjoy pleasant communication.
Please read and agree to the following social media policy for all those who use the official social media operated by the Group.

1. Purpose of creating a social media policy

When communicating on the Internet, we will develop a guideline for fully understanding the impact on corporate value and actively disseminating information.


2. Definition of social media

It is a general term for all media formed by users transmitting information on the Internet represented by Facebook, Twitter, instagram, YouTube.


3. Purpose of using social media

We will use it as a communication tool on the Internet by transmitting sales promotion information and information on various episodes of the Group.


4. Social media policy coverage

The group is liable for official use by corporate personnel, and is not liable for individual use


5. Guidelines for using social media Attitude of usage When using by all employees of the Group, forget about the representative of the Group, careful and accurate conduct, sincere and responsible response, respect for the other party, consideration and listening. I will keep in mind the attitude to use.

Legal compliance We will comply with the laws of Japan, such as personal information protection law, confidential information protection, privacy policy, and compliance, in accordance with the Group's internal regulations.

Prohibited matters Acts that violate public order and morals Acts that may or may result in illegal or criminal acts Acts that infringe intellectual property rights (copyright, trademark right, etc.) or portrait rights Related to political activities, election activities, and religious activities Acts Acts that include harmful programs, scripts, etc. Acts of impersonating others Other things that interfere with management operations, etc.

Disclaimer The Group may suspend or discontinue operation on the official account, change or update information without notice.By using or not using the official account for any reason We are not responsible for any damage caused

Please note that we do not follow all of you who follow our group account.
We do not reply to all comments on social media, but we refrain from replying to inquiries and requests.


6. Announcement of official account The official account of our group will be announced by linking to each official website.


7. Inquiry window Please contact us using the inquiry form on the official website.