FAQ

The HOTEL GREEN PLAZA of frequently asked questions about Hotel Green Plaza.
Click the question to see the answer.

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I get an error saying "Login failed. The data you entered does not exist."

Since "user entry" is not completed, please go from the "user entry Menu".
Please check again if your email address is correct.

A confirmation e-mail will be sent automatically when "user entry" is completed. please confirm.

I made a reservation from the website, but I did not receive the confirmation email.

When the reservation is completed, we will automatically reply to the specified address.
In addition, we have received reports that Yahoo and Gmail domains are sorted into the "junk mail" folder.
Please check the junk mail folder once.

When will the cancellation fee be charged?

We have received it from 3 days before the Accommodation date.
3 days before-the day before 20% of the room charge
50% of the room charge on the day
100% of room charge

The above is for both internet and telephone reservations.
Changes and cancellations cannot be made on the web from 3 days before the Accommodation date. Excuse me, but Contact Us the reservation center.

What if I change my Accommodation date?

It is not possible to change the Accommodation date an online reservation.
Please cancel once and then book again.

What is the maximum number of nights that can be booked online? Can I change the number of people per room and plan?

After specifying the date, you can make a reservation for up to 30 consecutive nights. Also, if you want to change the number of people or plan for each room, please make a separate reservation.

Can I change the number of people and the plan by day when making an online reservation?

Dates cannot be changed. If you want to change the number of people or plan for each day, please make a reservation for each day.

Is it possible to specify the view from the room and the number of floors?

It is not possible to specify the view or the number of floors from the HP. For more information, please contact the Reservation Center. We cannot make a promise, but we will accept it as a request.

When I stay 2 nights, the number of rooms is different between the 1st and 2nd nights.

Please book the first and second night separately.
After booking, please fill in the reservation confirmation email stating that you will be staying for 2 nights and then reply.

Can I make a reservation on the same day?

Internet reservations are accepted "until 3:00"on the day of Accommodation date.
After that, Contact Us us during the business hours of the reservation center.

HOTEL GREEN PLAZA Reservation Center: TEL: 03-6629-7700

Reception time: All day from 10:00 to 18:00

Emerald Green Club Reservation Center: TEL:03-6629-7710

Reception time: All day 9:30-18:00

Japan Owners Club Reservation Center: TEL:03-6629-7720

Reception time: All day 9:30-18:00

Is it possible to be on a "waiting list"?

We do not accept "waiting for cancellation". Thank you for your understanding.

Please tell me about the division between children and infants.

Children In The Hotel is elementary school children, infants we have been a child of less than elementary school from 3 years old.

Children under the age of 3 are not charged for accommodation.
At KARUIZAWA/ TOJOKO, children aged 0 to 2 will be charged a facility usage fee of 1,000 yen (tax included).