FAQ
The following is a list of frequently asked questions about HOTEL GREEN PLAZA KAMOGAWA.
Click the question to see the answer.
About reservation
Please see here.
About check-in / check-out
-
What are the check-in and check-out times?
-
Check-in time is 15:00 and check-out time is 10:00.
It may vary depending on the accommodation plan.
-
Is it possible to extend the check-out time?
-
It is possible to extend the check-out time for 2,500 yen per room per hour.
Late check-out available until 12:00 (check-out usually 10:00)We may not be able to check out later than usual depending on the reservation situation on the day.
-
Is it possible to shorten the check-in time?
-
It is possible to accelerate the check-in time with 2,500 yen per room per hour.
Early check-in is possible from 13:00 (check-in usually 15:00)We may not be able to check in earlier than usual depending on the reservation situation on the day.
-
Can I always get tickets attached to plan benefits?
-
It will be handed to you at the Hotel reception regardless of check-in time.
We apologize for the inconvenience, but if you want to use it on the day of your stay, please drop in at the Hotel. -
Can I send my luggage by courier?
-
To slip, on top of the stated the "booking name", "Accommodation date", please send us the two days before the Accommodation date as a guide.
-
When should I pay?
-
You can also use cash payment at checkout or credit card.
The payment method varies depending on the plan. For details, please check the contents of each plan.
-
Arrival is late, can you help me?
-
Please contact the Hotel for arrivals after 6 pm as dinner preparations will be made.
-
Can I leave my luggage before check-in?
-
We will keep it at the front desk.
-
Is the parking lot free?
-
Free of charge from the morning of your Accommodation date until check-out.
Parking after check-out depends on availability, so please contact us at the time of check-out.
About Room type
-
Do you want to stay in a non-smoking room?
-
All rooms are non-smoking rooms.
-
Are there bathrooms and toilets in the room?
-
It is a unit bath with an integrated bath and toilet. All toilets are wash toilets.
-
Are there relaxation wear, toothbrushes, and towels in the room?
-
We have prepared for the number of paid customers.
-
Do you have relaxation wear for children?
-
We have relaxation wear for children. (There are S to L sizes)
-
Do you have futons for children?
-
There is no futon for children. If necessary, please use a futon for adults.
-
Is it possible to bring in drinks?
-
There are no restrictions on bringing drinks, etc. into your room. Please refrain from bringing to the restaurant.
-
Is internet available in the room?
-
Wi-Fi is available in all Room type, the restaurant and the lobby.
-
What kind of amenities are available?
-
Bath towels, face towels, hand soaps, hand towels, toothbrushes, hair dryers, rinse-in shampoo, slippers, body shampoo, shoehorns, relaxation wear, obi, haori, and ballpoint pens are available.
There are no microwave ovens, DVD (video) players, games, etc.
-
Can I stay with my pet?
-
We do not allow guests to stay with pets.
-
Is room service available?
-
Sorry, no room service.
About Bath
-
How old can I bathe with a heterosexual parent?
-
Mixed bathing is prohibited from the age of 6 (first grade of elementary school).
-
Please tell me the Fountain quality and effect of the Hot Spring
-
It will be KOMINATO-JITSUNYU-ONSEN.
Click here for details
About the restaurant
-
Is there a children's chair in the restaurant?
-
Children's chairs are available. However, please understand that the number is limited.
-
Does the restaurant have non-smoking seats?
-
All restaurants are non-smoking.
-
Is there a private room in the restaurant?
-
There is not.
-
Can I enter the restaurant in relaxing wear and slippers?
-
It will be available.
-
How is the meal time determined?
-
We will inform you during the check-in procedure.
If you arrive late, we may not be able to meet your desired time. Please be forewarned.
Other
-
When is the pool open?
-
The outdoor garden pool is open only in summer. Please contact us for detailed dates.
-
Do you have a massage?
-
There is not.
-
Is there laundry on site?
-
We have a laundry corner outside on the first floor. Equipped with 3 washing machines.
We also sell detergents. -
Is there a shuttle bus?
-
There is a shuttle service between JR Awakominato Station and the Hotel.
Please make a reservation at the front desk for the shuttle bus from the Hotel to Awa-Kominato Station. Please check the access for details.
-
Is there a convenience store near the Hotel?
-
It is about a 5 minute walk.
-
Where is the beach?
-
There is Shirosaki Beach in about 2 minutes on foot.
Click here for details -
How far is it to Kamogawa Sea World?
-
It is about 10 minutes by car. There is also a shuttle bus from the Hotel.
There is also a plan with an entrance ticket. -
I would like to play in front of the Hotel before check-in. Is there a changing room?
-
You can use the changing room in the Bath. Please come to the front desk once.